Sales Relationship Manager — 10xMedia Careers

The Role

Ideal candidate overview

We need somebody who is naturally relationship-driven, emotionally intelligent, patient, and commercially minded. This person should be comfortable building long-term relationships with high-value customers, maintaining consistent communication, identifying sales opportunities, and maximizing customer lifetime value through trust and engagement.

Personal traits matter enormously in this role. The ideal candidate is:

An excellent communicator with strong emotional intelligence
Naturally persuasive, without being overly aggressive
Patient, attentive, and relationship-focused
Highly organized and detail-oriented
Reliable, proactive, and consistent
Calm under pressure and adaptable
Professional, personable, and customer-focused

How You Think

A retention and sales mindset

Strong customer-retention and sales thinking are essential. We need someone who naturally asks:

Which high-value customers need attention today?
How can I strengthen this relationship?
Why has this customer's spending changed?
What opportunities exist to increase lifetime value?
How do I keep customer information and follow-ups organised?

What Matters Most

Two main qualities we're looking for

Relationship building & customer retention

Someone who genuinely enjoys building long-term relationships and understands that retention is just as important as acquiring new customers. This includes:

Building trust with high-value customers
Maintaining regular and meaningful communication
Keeping customer information and the CRM updated
Following up consistently, without being prompted
Understanding customer preferences and buying behaviour
Identifying opportunities to increase customer lifetime value
Coordinating custom requests with internal teams

The goal: retain existing high-value customers, strengthen loyalty, and grow the share of revenue that comes from long-term relationships.

Sales awareness & operational follow-through

Someone who notices changes in customer behaviour early and takes action without waiting for instructions. This includes:

Monitoring spending patterns and engagement
Tracking important customer metrics and CRM updates
Identifying inactive or at-risk high-value customers
Supporting custom order coordination
Maintaining organized reporting and communication
Working closely with the team to maximize customer satisfaction and revenue

If leadership spots an issue first, this person still takes ownership of the follow-up, coordinates the necessary actions, and makes sure nothing falls through the cracks.

Experience

Backgrounds that tend to fit

High-value sales
Account management
VIP or premium client management
CRM management
Retention or loyalty marketing

Sound like you?

Fill out the application below — it's a detailed screening, so give it a few minutes. We read every one.

Name * LinkedIn URL * Instagram username / @ * Phone / WhatsApp (include country code) * Which platform are you applying from? * What is your current relationship status? * Do you have children or dependents? * Would your family or personal commitments affect your ability to relocate? (Please explain) * Are you willing to relocate internationally for this position? * Do you currently have a valid passport? * If selected, how soon could you relocate? * Do you currently have any commitments that may prevent you from relocating? (Please explain) * Do you have previous experience in customer relationship management, account management, or sales? * Briefly describe your experience managing long-term customer relationships. (Maximum 10 sentences) * Are you open to flexible hours and occasional weekend work when required? * What is your typical response time during working hours? * What's the fixed payment during the probation period according to the job post? * Go to speedtest.net from your LAPTOP and attach a screenshot of your internet speed. Take a photo of how you will appear during video calls (professional outfit and neutral background required)

Situational Analysis

You have an urgent task assigned by your Boss, but a family emergency happens, you can't finish on time. What would you do? * A high-value customer who regularly purchased from you suddenly becomes inactive for two weeks. What would you do first? * You notice one of your highest-spending customers has started spending significantly less over the past month. What is your first priority? * Which strategy creates the most stable long-term revenue for a business? * You've built a strong relationship with a high-value customer over several months. What specific actions would you take to keep it strong and encourage loyalty? * Describe a time you successfully retained an important customer or strengthened a long-term client relationship — the situation, your actions, and the outcome. *